Warranty information


GENERALITIES

Home Refinements may at its sole option, repair, replace or make appropriate adjustments to the Product or components proven to be defective in order to restore to good working condition. 

In no event, even if Product or components are found to be defective, shall Home Refinements’ liability exceed the price paid for the Product. Home Refinements reserves the right to inspect the installation prior to the replacement or repair of the Product or its component parts. Home Refinements may at its discretion require pictures prior to analyzing a claim. This limited warranty is null and void if the Product or components have been repaired, altered or modified other than by Home Refinements or under its supervision.

This limited warranty replaces any and all other warranty, expressed or implied, including implied warranties of merchantability or fitness for a particular purpose. Laws governing product warranties may vary from one state or province to another. This warranty is not intended to contravene to the public order and shall not be
so interpreted. This limited warranty extends only to the original owner/end user in residential applications and is not transferable to any subsequent purchaser. In the event of a warranty claim, original proof of purchase (sales receipt) will be required. Shipping and handling costs (for returning the product or components for repairs or to replace product or components) are not covered under this limited warranty. Also excluded from this limited warranty is any labor, workmanship or other costs
incurred in connection with the Product or components removal, repairs, replacement, adjustment or installation and any incidental or consequential damages.

ATTENTION > Warranty will be null and void for any damage resulting from installation not respecting the instructions and Home Refinements will not be held responsible for any costs incurred. In the event of a limited warranty claim, original proof of purchase will be required – save original sales receipt.

 

OUTDOOR KITCHENS

Home Refinements offers a LIFETIME warranty against any manufacturing or materials defect on all outdoor kitchen stainless steel products, provided that the Client, or the final user, makes a normal, residential and reasonable use of the products.

Home Refinements offers a TWO (2) YEAR warranty against any manufacturing or materials defect on all hardware products (slides, hinges, etc.), provided that the Client, or the final user, makes a normal, residential and reasonable use of the products.
Home Refinements offers ONE (1) YEAR warranty against any manufacturing or materials defect on all electronic or lighting components, options and accessories provided that the Client, or the final user, makes a normal, residential and reasonable use of the products.

EXCLUSIONS : this warranty explicitly excludes the following elements:
• Chemical or natural surface corrosion (namely because of salt water)*;
• Scuffs or scratches;
• Damage caused by misuse, abnormal or abusive use or negligence;
• Damage caused during transportation;
• Damages caused by environmental factors;
• Commercial use of the products;
• Defect or damage caused by an improper installation;
• Bumps or deformation caused by the impact of any object;
• Normal wear;
• Installation, maintenance or care related problems.


If you believe you have a warranty claim or for more information on the warranty of our products, please contact our customer service.

Customer service

1 866 901-5624

customerservice@homerefinements.ca